Moving from Barcelona to the UK

A Big Move and a Great First Impression

We were living in Barcelona and got a job offer in the UK, so we decided to move.
The experience with Traslo was outstanding from the first contact, in which they insisted on having a first phone chat.

To be honest, that made a total difference in the way I view the company, because I hadn’t heard of them before, but they made me feel so reassured during the phone call.
The commercial advisor Giancarlo was very friendly and even provided me with useful information about the removal market, which saved me from deciding on other companies that actually weren’t transparent.

Amazing Support and Open Communication

As I said, the customer support was stellar all the way through.
I could tell they were really interested in turning us into customers, because they tried to adapt the quote to our budget and were always open for negotiation and advising us on how to proceed.

They strived to make every step as clear as possible, which made me really confident in the company.
I did a lot of research to understand the removal market, and none of the other companies got close to the open-line communication I had with these guys.

Moving Day: Smooth, Efficient, and Professional

Everything worked really well.
They called us 30 minutes before arriving, which was within the schedule we had been informed of.
They had all the boxes and coverage for the items we had specified that would need those, and were extra careful with our items.

The move itself was very quick, they were very efficient, and you could tell they were experienced.
I wouldn’t say anything didn’t go as planned — I’m quite happy with the way it was.
I would definitely turn to them again in the future in case I need it.

Final Thoughts & Practical Advice

First of all, there are lots of small letters and hidden fees in services like these, which was my top deal-breaker — and one of the reasons I chose Traslo: they were very transparent and actually offered us the best value for money when we compared all the quotes.

One example is the shuttle service, which is something you will need in case you don’t have space to park an 18-meter-long truck on your road.
The tricky part is that most people don’t, but companies will only let you know after you close the deal, days before the move.

This wasn’t the case with them.
They informed us upfront and proved they were being honest — to my surprise.